Trans Health Hub – Web Design UX (Extended)

Terms of Reference

Proposal for: Trans Health Hub – Web Design UX

Location: Remote

Timeline: November – December 2021

Reporting to: APTN RFP Submission
Deadline: 07 November 2021 22 November 2021

About us:

The Asia and Pacific Transgender Network (APTN) was launched in 2009, with transgender people from various Asia and the Pacific countries coming together to champion the health, legal and social rights of trans people. Over the years, APTN has worked to build relationships with trans communities, organisations, governments, healthcare providers and other key stakeholders throughout the region. APTN’s work, reports and publications have helped guide social policy reform and human rights advances for trans people in many countries in the region. APTN is a leader in advocating for the health and rights of trans and gender diverse people throughout Asia and the Pacific.

Background:

APTN will establish an online learning hub/platform to host trans health specific information in the Asia Pacific Region, such as a map/directory of trans-competent and trans-friendly healthcare providers, our Trans Health and Rights Modules, and community resources including our Trans COMP CBM Tools, and Trans Health Factsheets. This site will serve as a knowledge sharing, learning and training platform for healthcare providers, outreach workers, trans peer providers, trans health activists, and community members themselves.

APTN will create a directory of trans-competent and trans-friendly healthcare providers, across all disciplines.  This map will be a useful resource for community members themselves to find providers in their area, particularly for HIV and sexual health services, mental healthcare, and gender-affirming care.

APTN’s online health hub/learning platform will be hosted in a different domain from APTN’s website, and will be modeled after successful learning hubs including ACON’s Trans Hub (a platform for all trans and gender diverse people in NSW, their loved ones, allies and health providers). Given the dearth of information in regards to trans health needs and issues in the region, APTN’s own learning hub will address the gaps in knowledge, trainings, and resources on transgender health specific to this region.

Objectives:

The APTN online “Trans hub” platform will allow the different audiences and communities to have better online access to multiple and valuable resources curated by both APTN and the community itself. In this early first version we will initially focus on the Health module, providing the user access to our Trans Health and Rights e-learning modules (EL) and the Trans Health Directory (THD). We plan to do a controlled launch just for our selected users, as we want to collect specific feedback from our partners before our planned public launch later on next year.

Scope of Work:

The UX Designer will provide UX (User Experience) design solutions, perform the critical research and analysis necessary for successful UX of the “Trans hub” website, and develop cohesive UX strategies that allow our website to become a user-driven product. The UX Designer will assist the APTN with UX and Designing services for the interface and navigation components of the main website homepage, the Trans Health and Rights e-learning modules (EL), the Trans Health Directory (THD) and other pages, with the goal to establish/improve the user experience, making users become engaged with our platform.

Tasks and Deliverables include the following:

The duration for this website consultancy agreement and period of engagement is within  Nov 2021 to Jan 2022 to deliver the following tasks:

1. Research:

• Identify Key users and their demographic criteria, their needs and  our website meets for our audience
• Identify the goals which your users rely on your website to meet, research the user experience offered by your competitors

2. Design

• Documented UX strategy and user flows, design wireframes for review and approval by APTN team
• Provide functional design prototypes for user testing

3. Integrate

• Deploy a series of functional prototypes to select user groups. 
• Measuring interaction of the prototypes against predefined standards, analyse performance.
• Testing and QA of the website UX experience.
• Deliver the final product design for deployment

Timeline:

The final deadline for submission of the website is xxx. The project timeline and specific dates are to be proposed by the consultant.

No.	Task	Expected Date
1	APTN to share all relevant reading materials and pre-existing contents	Mid Nov 2021
2	Project Initiation Kickoff Call with APTN Team	Mid Nov 2021
3	Identify Key users and their demographic criteria, Identify the needs that your product meets for your users, Identify the goals which your users rely on your product to meet	End Nov 2021
4	Documented UX strategy and user flowsDesign wireframes for review and approval by APTN teamProvide functional design prototypes for user testing	End Nov 2021
5	Deploy a series of functional prototypes to select user groups. Measuring interaction of the prototypes against predefined standards, analyse performance.	Early Dec 2021
6	Testing and QA of the website UX experience	Mid Dec 2021
7	Deliver the final product design for deployment to APTN	End of Dec 2021

Qualification or specialised knowledge/experience required:

• Proven experience in the production of UX design for websites and online content platforms 
• Proven experience in developing UX design for educational and training platforms (Health and Public Sector is an advantage)
• Excellent command of both written and spoken English along with local language(s)
• High level of self-motivation and at ease working independently when necessary
• Prior experience working with non profit and NGOs is an advantage

APTN is an Equal Opportunities Employer. APTN adheres to a fair recruitment process, regardless of any individual or group characteristics, including gender identity, gender expression, sexual orientation, sex characteristics, race, age, disability, ability, economic status, national origin, religion, ethnicity, and historical, cultural and geographic experiences.

Lesbian, gay, bisexual, intersex persons, transgender and gender non-binary persons, and persons from the Global South are especially encouraged to apply.

Appointed consultant must complete a Conflict of Interest and Confidentiality Declaration.

How to Apply

Applications should include:

• Proposal

• Portfolio
• CVs
• Names and short bio of designated team member(s)
• Timeline
• Price and validity

Interested applicants to submit all of the above to jas.pham@weareaptn.org  with the header “Proposal for Web Design UX for Trans Hub” by 7th November 2021 22th November. 2021 Only shortlisted applicants will be contacted.